Sony’s Connect Player is back on track

Screenshot of Sony Connect Player v1.0.04.16100. Sony recently updated their Connect Player software (to version and I’m very glad to report that it’s a huge, huge improve­ment. It now runs at a decent speed on my fairly modest Athlon 1800+ system and appears to be stable. Nice one Sony.


The new version wouldn’t start at first though — it just hung at the “Initialising Library” stage. The fix was fairly simple: I went to C:\Documents and Settings\All Users\Application Data\Sony Corporation\CONNECT Player\Library (the path may be slightly differ­ent on your machine) and deleted everything in there. Once I did that, it started up with an empty library just fine.

From there, I went to File > Import Files... and pointed it at my iTunes music folder. It picked up everything (all 36.6gb of it) and impor­ted it fairly quickly.

GAARGH! Compilations!

Alas Connect Player went the same way as SonicStage and impor­ted each track in my various-artists compil­a­tions as a separ­ate album. A bit of trial and error found a fairly easy way to correct this:

  1. Switch the view mode to Group By: Album.
  2. Open up one of the albums that make your compil­a­tion, right click on the track within and select Properties.
  3. Under Album Artist enter Various Artists (or whatever else you want it to say). Click OK.
  4. Now, select all of the other “albums” in that compil­a­tion (shift-click or ctrl-click to select more than one album) and drag-drop them onto the one you’ve just modified. Click OK to the warning box and hey presto! They’re all in one album.


Right, now for the one thing I’ve not tried yet: Syncing it up with my Walkman. Wish me luck…

146 Responses to “Sony’s Connect Player is back on track”

1. Simon

Hope its all syncs up ok for you, be nice if Sony get their act together. Still its all too little too late really which is a shame as Sony players sound very good.

The whole compil­a­tion thing will happen with all players, you have to create a compil­a­tion within the program sync your player with. If its a compil­a­tion album then you have to sort your tags accord­ingly. However most players should let you view by album and thus easily play compil­a­tions that way.

I’m using wordpress now Olly, click my name.

2. Olly

I know the compil­a­tion thing’ll happen with any player — but it shouldn’t. The MP3s are already tagged! Bah humbug and all that…

3. Tom

If it’s as bad as the MiniDisc software then I feel you pain, Sony need to start loving their software, like Apple.

4. Olly

As I say, it’s a lot better now — about as good as iTunes was a few versions back. Give them time and they’ll get it right, I reckon.

It’s still got a few stabil­ity issues and it’s short of a few features (postcasts anybody?), but it’s a vast improve­ment over previ­ous versions.

5. Ariana

I need help. i bought the sony NWA-1000 6 months ago and have been having problems installing the software on my comp. WHen i click the connect­player on the desktop, it says OpenMG compon­ent of COnnect Player failed to start. I’ve read about probs with connect player and have written to the shop i bought my player from but they have not respon­ded. How do i overcome thiS? The player is barely 6 months old and i havent been able to download a single song into it. It’s frustrating.

6. Olly


Uninstall the Sony Connect software. Go to your local Sony website (in Europe it’s ), and download the latest version of Sonicstage. You should also download the latest firmware update for your player. Install the two of those and you should be able to put music on the player just fine.

If that doesn’t work, just take it back to the shop and buy an iPod :)

7. Tim

I’ve got a strange problem. I’ve got the latest CP installed but when i click the short­cut on my desktop, nothing happens. CPlayer.exe is in my active tasks list, but the program isn’t visible. Any ideas on how to solve this?

8. Olly

Um… install Sonicstage instead?

9. Arnab

Well sonic stage has to be the worst software ever.…have wrestled with it for the last few hours…(havent the bastards at sony heard of Plug n play!!)its just way too bad…does anyone know where i can download CONNECT player. sony’s website is offer­ing an upgrade and it needs the target software…
My player came with sonicrappy stage…

10. swerv

Hmm I think I may be return­ing my NW3000 and getting an ipoo’d instead.

I seem to have a stupid problem that is probably easy to get around but I’m stumped. I can’t even install the new connect player software, the windows are the wrong size! so I can’t click on ‘I accept’ when the terms and condi­tions come up which would activ­ate the ‘next’ button.

I’ve tried using Sonic Stage and it crashes seconds after loading blaming it on omgjbox.exe and

Anyone got any ideas? (apart from exchan­ging it for an ipod)

11. Geordie

^^ I’ve been having the exact same problem… although to get around the first step, just press the down arrow and the Next button will come up. It’s the second step I’ve been having problems with…

12. Falconer

What is the better soft ware to use to trans­fer files? sonic stage 4.0 or Connect Player version If I want to spend the rest of my life trans­fer­ring My 30 +gb of MP3’s one album at a time to my NWA3000 sonic stage is ok but as soon as I try to trans­fer 10 of 20albums at a time sonic stage crashes. If I install the latest version connect player instead will I have the same problem?

13. Terry Michel

I have just wasted the best part of two days trying to install Sonicstage versions 3.2, 3.4 and 4.0 trying to get anything to work. At the best I had 10 mins yester­day where Sonicstage worked and I managed to trans­fer some files.
Most of the time it crashes immedi­ately when clicked or crashed when any opeation in Sonicstage is clicked.
Many error codes all sent to Microsoft all camplain­ing of driver errors.
Error type Windows stop error (A message appears on a blue screen with error code inform­a­tion)
Solution avail­able? Yes
What does this error mean? You received this message because a device driver installed on your computer caused the Windows operat­ing system to stop unexpec­tedly. This type of error is referred to as a “stop error.” A stop error requires you to restart your computer.
Cause A video adapter device driver
Computer symptoms A message appears on a blue screen with error code information:

 – or -

My Pc has barely missed a beat in 3 years. Someone please help…

14. Olly

EEEK! That sounds all wrong! Only driver errors can give you the blue screen of death these days though.

I’d make sure you have the latest drivers for your mother­board, USB chipset, graph­ics card and sound card installed — you’ll find them on the manufac­turer web-sites or perhaps on the Windows Update website.

15. sebi

i need CONNECT player, the full software, not the update!
i can’t use sonic stage.

16. gigi

sonic­stage 4 sucks! i cant delete any songs on my nwa 1000 nor can i put any on them coz it always tells me that theres no space on the device — which is not true
a big FUCK YOU to sony — get your fucking devices and softwares to work, seriously

17. shell

My Son’s been trying to download his sonic­stage software over the past couple of days for his MP3 but everytime we click on sonic­stage on the desk top we get a warning box appear stating cannot find the open MG Secure Module, exiting Sonic Stage. I’ve tried download­ing the latest version which loads perfectly but still getting the same problem. I’ve been on the official Sony Site and entered the model of the MP3 Player and this came up I tried to download the secur­ity up-date that it recom­mends to rectify this problem but it wouldn’t download as it’s already installed on my pc as we have service pack 2!

Has anyone out there actually had any joy installing SonicStage, at the moment I feel like I’m baning my head against a brick wall.

18. Olly

I’d guess you need to delete SonicStage and remove any trace of it from your system (here’s a forum post on that).

Then start again with the latest version, which you can download from Atraclife.

19. shell

Hi Olly, I’ve tried to download this software now several times and each time I’ve made sure that all trace of it is unistalled from my PC before I re-install, thank you for the link, I’ve followed the instruc­tions as given but yet again get the same message, I really am well and truly naffed off with it!

20. tazz

re:cannot find the open MG Secure Module

Had the same problem, this was because the module was stored in a temp folder that I had accident­ally deleted, funnily enough thats where it is stored when you install SonicStage via web installer.


I’ve lost the connect player software CD. I am trying to find the full version of connect player software but I can’t. Could anybody help me?

22. Olly

Sony don’t distrib­ute Connect Player anymore. They’d prefer you to use SonicStage instead:

23. mustafa

Hah. I downloaded 4.2 version. and it says you must format your media because you trans­ferred tracks by using old version of sonic­stage.


24. sam

why do sony love to mess us about, the only software iv found to work is connect player (now i can’t use that anymore as iv lost the cd and can’t find anywhere to download it from) iv got the latest sonic­stage and quite frankly… it really does suck.

i had finally managed to work through all the bugs in it, i had impor­ted my music… and it wouldnt let me trans­fer it!

why oh why didnt i get an ipod?

i had an ipod a few years back (untill someone stole it) so i thought i would give sony a try, which turned out ot be a big mistake, i never had a single problem with my ipod, not one, now its a battle everytime i want to put new songs onto my NW3000!

all i have to say is

up yours sony

25. Djordje Petrovic

I don’t want to write about cosmet­ics. Software is so twisted that you never know what will happen. I am pretty exper­i­enced computer user, so I don’t write this just like that. First the openMG module that gets bugged every now and then only God knows why, and start asking for re-installation, and fall into some crazy loop without possib­il­ity to cancel, just direct kill from task manager helps. And sometimes that hyster­ical install starts when video file is JUST clicked in windows explorer. Next, I don’t know what is the principle how and when ss want to recog­nize my nw-a1000 player, and when not… and the last thing that happened is that now when it’s started it takes 100% of processor power and gradu­ally raises memory usage… and again guess what… just killing from task manager helps… And in the end inter­face is soooo user unfriendly, that I wonder if people who wrote this software tried to use it… Argh!!! I will disin­teg­rate it once for ever from my pc, although I don ‘t know how I will trans­fer music to my player… I guess it is easier to buy new and differ­ent one… If you can go away from sonicstage…

26. steeze

can some1 please make an image of the connect player cd =)

27. Sam

yes, steeze has the right idea. could someone please post an image of the cp cd, or a link to one. it would be greatly appreciated

28. martin

hi folks
I have been using sonic­stage now for 3 weeks and the only problem I have is I can’t download enhanced cd on to it.
Before hand I was using connect which I could load all my cd’s.

29. me

Do any windows – > MAC programs work with Connect?

like Crossover?

I’m not really into having Virtual pc on my macbook, because I’m through with the whole windows thing.

Are there any altern­at­ives!? I bought a NW-A1000 when I used to use PC, and I want to use it on my macbook somehow

30. Olly

I’m in exactly the same situation. I’ve got a Macbook but I don’t fancy installing paral­lels + windows just so I can put music on my NW-A3000. I don’t have the hard drive space for one thing…

Anyway, is a Java app for the Sony players, so it runs on the Mac. There’s no support for the NW-A series yet, but I believe it’s in the works.

Crossover + is an inter­est­ing idea though… Tried it, didn’t work :(

31. stu


I need some help badly. I’ve have a sony nwa-3000, and although I intitially had some success with the connect player software, for the last 6 months I have not been able to put songs on. I’ve tried everything, download­ing later versions, using sonic stage 4.2 and updat­ing my player firmware. Now when I attempt to trans­fer songs to my player in the sonic stage program, it says “The memory of the device/media is full” — this even though I have no songs on the player. Please can someone help me, it is too late to return the player and I am so incred­ibly frustrated that I havent been able to use it!

I am never buying sony again

32. Olly

Stu, on the player, have you tried visit­ing Home Menu > Settings > Initialise Disk?

You might also need to get the latest firmware update from

33. musluck

hello everybody..i have one question..i lost my connect player first version cd and i dont have connect player program in my computer.i load a new upgrade version but it doesnt work.what can i do right now or where can i find the connect player latest version

34. Olly

As far as I can tell, Sony no longer support Connect player. You need to download SonicStage 4.2 and the latest firmware for your player:

35. manuel

Whatever i did to my e-003, was useless:

I started by trans­fer­ring a simple mp3 file but it just couldn’t find it…

Then i realised that i have to put the cd inside and run the applic­a­tion. But fortu­nately windows warned me that this thing would corrupt my media player. So i stoped the proced­ure.
(no more programs like quick-time that come and never leave the system, my pc is more import­ant than sony e-003).

As i searched i found that this file manager was needed. It was changing mp3 files to “oma” files (by changing a few useless things in the begin of the program). Oma files are in fact mp3 files. Nothing more.

I searched for an altern­at­ive software. I just found an altern­at­ive file manager, but this is nothing. I need to have a stick to get my music wherever i go, to get from my friends mp3s, and listen to them while i travel.

I cannot ask from every­body to install a program for giving me an mp3.

…but, altern­at­ive software was not found.

So i went back to my no-name old stick 256Mb that plays mp3s, without install, you just trans­fer it to your computer.
I went back to my old stick ungry and mad at those compan­ies that brutally extort you.

This is why i say:

ps i remem­ber that SONY is the company that created a virus in their cds to stop their costumers from download­ing music.

No more connec­tions to this company. I will never by from them not even a corkscrew!

36. Vance

I’ve seem to come the right place . I have been using SonicStage success­fully from the 3.0 version and upgrad­ing as they have been published by Sony. I recently upgraded to 4.2 to 4.0 however now it does not play music on my computer. I can do everth­ing else — down load music from Connect, rip CD’s, trans­fer songs to my NW-HD1, but can’t play music on my computer. I have tried several attempts at uninstalling / reinstalling — had fruit­less conver­sa­tion with Sony Tech Support — am now at wits end. Any suggestions??

37. SimonB

I’d suggest using itunes to listen to music on your computer and just using sonic­stage for trans­fer­ring stuff to your player. It’s what I do.

38. manuel

…I’d suggest using itunes to listen to music on your computer…”

I ‘d suggest to through away that sony-e00x instead of throw­ing your music.

There are no-name compan­ies that offer you exactly what you want, with no other changes and no other oblig­a­tions.
Their products are also much cheaper.

39. manuel

And about your problem. Un-installation does nothing to those damaging programs.

If you use system restore, then you are saved: Restore your system back before the install­a­tion of their device manager. If you don’t use system restore these are choices:

1. Use other players (such as winamp)

2. Reinstall windows. I ‘m sorry, i know how boring this is. But i guess that this will be soon neces­sary because these programs usually make your computer running slow.

(using itunes, as they sugges­ted you, will be probably just the begin of a long period when things “just don’t work”… and finally, why you have to use only itunes? who obliged you to do that?)

Accept that you lost your money. That’s what i did and i am finished with it.

40. Bel

I just bought the NW-S205F 2GB MP3 Player but when I insert the SonicStage 4.0 CD, it cuts out 3/4 of the way through & says, ‘install­a­tion process for SonicStage 4.0 has been termin­ated (2051, 20697).’ Please help! What can I do?!

41. Ramirez


42. andy


43. Olly

Andy, I think your caps lock key is stuck :)

44. Ken

One big Problem which Sony have failed to see .… is when trans­fer­ring tracks to the player the play list can some times be in the incor­rect order and you have No way to edit this … as they have failed to edit the tags in the program.

For example select an album that has been trans­ferred to sonic­stage then open then go and highlight a track and then edit drop down box on top menu you can move the track up or down … that’s fine but as soon as you have trans­ferred the list over to mp3 player (so sonic is showing two screens) you can not move tracks up or down on the side which controls mp3 player… Not always a problem but is one major headache when you are trying to listen to chapters in an audio book and it has labelled itself chapter 1 4 3 and 2) … ok you can still do a play list option which is fiddly to say the list but then you loose the option to store it via artists ext .… Sony this is a great mp3 player but this software needs tweak­ing …. Drag and drop like the ipod would of made more sense.

45. Gary

I had an I pod that broke, then I had an NWA300 used it twice in a year becuse the software is just hopeless its still in my draw if anybody wants it. Then I brought a Creative vision M which blows both of them away.

30 or 60 gb, Chep, Zero reliab­il­ity problems, uses windows media player so we all know how easy that is to use and it plays almost all subscrip­tion music with no problems, plus it has millions of extra features video playback that plays all types of video includ­ing div X, Audio and video out for connect­ing to your TV or HIFI the list goes on and on.…

If your looking at this forum to see wether to buy a Sony or wether to get rid I woukd highly recommed the Creative Vision M

46. Olly

Sounds nice. Is it Mac compatible?

47. Geoff

SonicStage 4.2
I have read all the above writings on this and STILL have a problem opening program — message “Cannot find the OpenMG Secure Module” (Error code 00005607). Running XP Pro. with all sec. updates installed. Can ANYONE suggest a fix to get this program running ??

48. Geoff

Memo to my previ­ous comment re SonicStage & OPenMG error. I DOWNLOADED the program from Sony’s site — bingo .. it all opened o.k. and the program now works very well. Why is this so ?? I just dunno.…

49. hayley

i need help!!! i have sony connect player installed but when i open it it sticks on ‘build­ing interface’…pretty annoyin as i haven’t been able to upload any songs to my player! have tried uninstalling and reinstalling connect player but hasn’t made any difference…also tried installing sonic­stage but during install­a­tion a box came up saying something along the lines of ‘unable to install inter­face programme-no such inter­face supported’-any ideas??

50. Olly


Sony no longer support Connect — you’ll need to uninstall it, then grab Sonicstage from here:

51. ~~Wind~~

Hi Every1. I had the same problem as Stu..
— —  —  — —
I’ve tried everything, download­ing later versions, using sonic stage 4.2 and updat­ing my player firmware. Now when I attempt to trans­fer songs to my player in the sonic stage program, it says “The memory of the device/media is full” — this even though I have no songs on the player.
— —  —  — —
Yesterday I downloaded SonicStage 4.3 and everything works fine (for me at least!)

52. Olly

Glad it worked out. I ended up installing SonicStage on Windows on VMWare Fusion on MacOSX on the Macbook. It all hangs together somehow and I can update the Walkman again at long last :)

53. Charlotte

Hi like every­one else i have been strug­gling with the crappy sony software for over a year since i got a nw-a1000. I used to use connect player but then it stopped woking so a couple of days ago i managed to download sonic­stage 3.4 (after about ten goes) and managed to import all music to there. However its only now i go to trans­fer my music onto the player that there is no option to trans­fer to device only to create cds?!?! am i just being extremely dim or is this yet another fault with the software? im actually too scared to reinstall it because it took so long to get it working in the first place. Anyonegot any ideas?!

54. Jeff Collins

Hey, I have been monit­or­ing this subject for quite sometime waiting for word of a Mac OS-X version for the NW-3000 software. Sadly there appears to be nothing, not even in the near future.

I would like to say thanks to “Olly” I am now getting that VMWare Fusion you mentioned up top. Hopefully I will have the same success as you, with my Macbook.

55. Jeff Collins


Olly, I was unable to get the program to read my device? it says it is connec­ted to the VMWware Fusion.. but Sonicstage isn’t reading it… you do anything special to get it to work?

56. Olly

Have you installed the VMWare Tools? They’re in one of the menus. Does the Walkman appear as a drive on Windows? Have you tried initial­ising the drive (from the Walkman)?

If you have trouble with VMWare, you could also try Parallels.

57. Jeff Collins

Yea, I have installed VMWare tools. It has a check­mark at the top menu on A USB port symbol that says “Sony HDD Walkman.” However, there is no sign of an external drive in My Computer or anything.

58. Jeff Collins

It is quite odd, it will read my 512 NW walkman. But not my 6GB NW

59. Joanne

Okay so I’ve just spent three hours trying to update my NWA-1000
I’ve had this baby for about a year now, and there have been problems every once in a while, but it was fine for the past four months, I think?
Anyway, what happened was I was retag­ging some stuff, and uploaded a couple new CDs, and bam, connect player just randomly closes on me. I try to open it up again, but after maybe thirty seconds, it just closes again. I unplugged my mp3 player, and all my songs were lost. I uninstalled connect, initial­ized my mp3 player, reinstalled connect, and tried it again, but connect player closed on me again.

I also updated the firmware, as well as the software.
I have no idea what to try next. xD
What do you mean when you say that you deleted everything in the library file?
I have three files in the library file, do I just delete the files themselves, or the stuff inside the files?

60. harry


have tried to trans­fer some tracks and all it says is that its skipping the tracks?

61. Olly

@Joanne — Sony no longer support Connect Player — you’ll need to uninstall it, then grab Sonicstage from here:

@harry — In my exper­i­ence, that usually means Sonicstage is choking on a funny charac­ter in the track’s filename or title, or it’s in a format that your Walkman can’t play. First, try renam­ing the track and if that doesn’t work, convert it to another format.

62. harry

oops meant it was with connect player.

have got rid of that but when i try to install sonic­stage once it goes through the install­a­tion process it says it needs the next disc?

63. scott

hey my connect player has stopped working and now i cant put music on my sony walkman NW-a1000 so wht can i do

64. Olly

@harry — that’s not right. Try remov­ing all trace of Sony software from your system and try re-downloading SonicStage from the link I posted above. You’ll need to be connec­ted to the inter­net for the installer to run. If that doesn’t work, try the AtracLife forums or as a last resort, Sony Tech Support.

@scott — remove Connect Player from your system and install SonicStage. It’s not very pretty, but it seems to work for the most part.

65. harry

other than the main program and open mg module would there be any other stuff left to get rid of before re download­ing as i have tried this a few times?

66. Olly

Make sure everything that says Sony on it has gone from Program Files and from the windows registry. Be very careful though, editing the registry can break things very easily.

67. harry

even the stuff for my phone?

68. Olly

@harry — No, that’s probably fine, just the walkman stuff.

69. Ryan

ive had my NW-a3000 for about 2 years and it was
fine until the oterh day i went to put some new music on. Connect playe started fine and then froze with the “do not discon­nect” in red at the bottom
i can listen to my music but it doesnt seem to find my player
on the Nw screen it says connect­ing but nothing is happen­ing with connect player
what can i do????

70. Olly

Same thing I’ve sugges­ted to every­body else :)

Try Sonicstage (I think it comes with a Connect migra­tion tool).

71. Adam Hunneyball

Does anyone know hoe to trans­fer music from sony connect player to itunes? Any response would be greatly apprecitated!

72. Olly

If your music is in Sony’s ATRAC format, you can’t. You’ll need to find a way to convert it to a format that iTunes understands.

If it’s in MP3, AAC or WMA format, you should be able to drag your music folder onto iTunes, which will then import it.

73. graeme

when i use sonic stage 4.3 and try to trans­fer to NW A3000, it crashes…help

74. Al

Lets face it, CONNECT is possibly the slowest, least stable, least reliable and most annoy­ing program ever released by Sony, possibly by anyone… its absolutely useless, no wonder they scrapped it…

75. harry

still having a pob installing sonic­stage is there any other sony stuff that i need to get rid of?

76. Charlotte Giddins

I had 15GB’s of music which I trans­ferred using Sony Connect, Lost the Disk cannot find it again.

Used SonicStage but was not prepared to delete my whole libary off the MP3 — plus the fact I didn’t have the albums on my computer. So I searched and found this software. It is generic but compat­ible with Sony connect

[I’ve removed the link to a warez site — google for SoundTaxi if you’re after the software. I’m not convinced it’ll work on Atrac/OGM files anyway — Olly]

77. Olly

@harry — I suggest you contact Sony tech support. Good luck, you’ll need it :(

78. Drapy

i install connect player and i open it and then “Limited user acounts are not supported.…im installing sonic stage for vista now.……can you help to resolve my problem please!.….also I HATE SONY!

79. Drapy

there is a new version of sonic stage out btw

80. Lucky Boy

I have had trouble with Sonic stage(The newest version) it will not allow me to veiw my songs by artist/playlist or albums or genre, then when i try to orgin­ize my songs under the “all tracks” title this is not alloed either. I ahve unistalled and re-installed the program many times and i sitll have the same problem. i have tried delte­ing all the tracks many times, but now it will not let me do that!
Does anyone know of a program compat­ible with A Sony NW-A3000 that will work on windows, or does anyone have a link for CONNECT player.

81. Olly

@Lucky Boy — You could try — it’s a plugin for Winamp.

82. Dave

Have any of you tried using MP3 File Manaer (MP3FM). I tried Sonic Stage when I first bought my NW-HD5 about 2 years ago and have been very happy with it. You use iTunes to view/buy/play/rip your music and MP3FM to put the files on the player. It is drag and drop, you find the files in explorer and drag them into the MP3FM window, in fact I think you may be able to drag them iTunes program window. It lives on the player and you run it from the “Drive” that apears in windows. It’s from Sony but was never officially released/shipped with NW players. You can download it here I think the page is old as it does work with Vista, I know because I use it. Hope this helps a few of you out.


Can anybody help — I cannot sychron­ise MP3 Walkman (A808) with upgrade from XP to Vista on laptop which was Vista compat­ible. Have tried most things, i.e. disabling firewell etc., download­ing Sonic 4.3. Am at wits end what to do next.

Nothing wrong with MP3 as it connects okay to desktop with XP.

84. mad

Help have sonic­stage 3.4 and every time i try 2 import files into the library it freezes then the whole thing vanishes and i have 2 reopen it then it still doesnt work.Ahhhhhhh. any help would be much appreciated.

85. Olly

@Roger — Sorry, I have no idea about Vista. You could ask on the AtracLife forums?

@mad — Do you mean 3.4 or 4.3? If you mean 3.4, you need to download the latest version from

86. Maureen kemp

Please can someone help me to just get this thing started. I have tried everything and it wont let me pass accept­ing the terms. I’ve bought this thing so long ago and still cannot get connec­ted. I have the mp3 nw 3000 the violet one. Have found this the most diffi­cult software to master.

87. Olly

Maureen — ignore the software that came with it. Download Sonicstage from and use that.

88. Ellen

I have a NW-A1000 sony player and connect player 1.0. I upgraded to windows vista and know it says i need to be an admin­is­trator but i am tied sonic stage but that does not work. I have contac­ted Sony and am hoping for a reply asap please would someone tell me what i need to do as i don’t understand

89. Olly

@Ellen: I’ve never actually used Vista… Anyway, Sony no longer support the connect player. I know Sonicstage had some issues, but appar­ently the latest version works with Vista — grab it from

If that doesn’t work, you might want to try the Atraclife forums —


Everybody throw your Sony player in the bin (smash it a little first!) Then buy a Creative ZEN vision M! That solve all your problems! I used a heavy mallet on mine! :)

91. Olly

That seems a little excessive :)

Besides, the Vision:M doesn’t solve my problems. It doesn’t do AAC :(

92. m

I gravit­ated towards this website looking for a solution for a problem I’m having with the Sony Walkman connect­ing with my MacBook. I have Windows installed with the Parallels software and when I plug in the Walkman I get an error message saying the USB port is in use by another applic­a­tion (a Mac applic­a­tion, I assume). I have the latest software and updates as this seems to have solved this problem with others but, alas, not with me. Parallels has a “devices” menu which names the Walkman, but when the Walkman is enabled, the ubiquit­ous error message pops up. I assume that if I booted the MacBook up in Windows, this probably won’t be a problem, but I’m not sure how to do that with the virtual machine that is my Windows. This isn’t a large problem, as I still have a desktop PC, but the propri­et­ary nature of Sony has lost me as a future customer as well. I would love to be able to drag and drop mp3 files.

93. Craig

Hi Olly, I have downloaded the new version of sonic­stage cp, and I cant get it to put the songs on my NW-A3000. I had about 14GBs worth of songs on it from Connect, but when I ‘upgraded’ to Sonic Stage and brought the files over, I format­ted the player and lost the lot off the player. (aargh) SonicstageCP does not seem to want to put the songs back on my player and its very frustrat­ing, I don’t know what to do, also Sonic Stage CP will not play my songs, it tells me that it can’t find a licence or something, but the files came from an old version of Sonicstage that I used to use with one of the little round sony walkmans (I am technic­ally ‘challenged’). Via Connect.
I am totally stuck.
here are the error codes I keep getting.
00002460 – 2100

94. Jeff Palmer

I have SS 4.2 and trying to trans­fer songs off a CD to my peg nz-90 with a 1gb memory duo pro Mem stick and the program doesn’t recog­nize the stick. Any help at all? The install­a­tion of SS 4.2 went fine.

95. rob slater

Hey, please someone help me i have the latest version of sony connect player (version and have the sony nwa3000.

when i open connect player it doesn’t load my library and closes by itself alot of the time, it updated my mp3 with the artist link etc, then when i went to put songs on it it just closed, what do i do?, this has been fine for ages now it is being weird, if i you used sonic­stage cp instead will it wipe my mp3 library?

email me back at or comment back please

96. Olly

Sony no longer support the Connect Player — you’ll need to get the latest version of SonicStage from

97. rob slater

they can’t just stop connect player working though, i dont want to change, it will prob wipe my nwa3000 which i dont want, help

98. rob slater

i already have sonic­stage 4.3 as my dad uses it for his nwe003f by the way

99. rob

ok don’t worry about my previ­ous problem i am now using sonic­stage and it works fine and my mp3 files are safe. however my ratings have all changed on the songs i had it set on auto so i could play my top 100 every now and then, why has this messed up please help?

100. Sharp

Well ive just got a laptop with Vista on on guess what Connect dosnt work,lol, Typical!! ive had no probs with it on my desktop which has xp. so im download­ing the latest Sonic Stage (4.3). Does any one know will I be able to use connect on desktop and Sonic Stage on my laptop with the same device? or will I need Sonic Stage on both machines?
Cheers Guy!!

101. Rob Slater

yer you should be able too, sonic­stage will hopefully improve again and just be as good as connect player was with the extra features

102. Saint David

Yes my new version of sonic­stage is playing up just like my old one ! i Plug in my nw3000 it says its connect­ing and thats about it i cannot remove or add any songs to my MP3 and its driving me insane its 1 in the morning and i am detemined to get to the bottom of this ! has anyone else had this ? cheers Sony !

103. cTV

I’ll sell my walkman on ebay, I’m ashamed to have that in my house.

I just found my old mc-walkman… times were better 27 years ago, just not so complic­ated… casette in, press play and that’s it

104. Allan

Im stuck.. Have just bought a new laptop with Vista Premium and soon realised the problems of incom­pat­ib­il­ity.. Read to download sonic­stage 4.3 as this is the new vista compat­ible software etc. But it refuses to recog­nize my walkman, it is infuriating.

I read a sugges­tion that this is because all the music was impor­ted previ­ously using xp and that initial­ising the walkman may solve this…? Is this true, i dont want to lose all my music and still have it not working!

105. Olly

@Allan — Sorry, I’ve got no idea about Vista compat­ib­il­ity. You could try asking on the ATRACLife forums.

106. Astrodude

Hi, I have a Sony network walkman mp3 player and was disap­poin­ted to find out that it wouldn’t play mp3 files without having to use the SonicStage software…I’m a windows xp user, and for me, download­ing the MP3 file manager software version 2.0 saved my butt (and my patience!) If you are wanting easy “NO FRILLS” mp3 trans­fer to your player, (not back to computer) this is what you should use. We use Windows Media Player 11 to rip songs from our cds and then trans­fer them to all our differ­ent mp3 players, and this has seemed to make it easier for my sony player. I don’t know if this will work for every­one, but thought I would put a note in here, as I was frustrated with the same issues. The link to download the differ­ent versions of the mp3 file manager is:

107. gonzalo

hello.. i lost my cd and i can´t pute music in my sony connect player NW1000
how can i do?

108. Alpha

Hey Folks I lost my Connect CD which I got with the NW A1000 model so can anybody help plz

109. Olly

Sony no longer support the Connect Player — you’ll need to get the latest version of SonicStage from

I’m sure there’s an echo in here…

110. Holly


Re: Vista and the NW-A1000 … i am in exactly the same position. Have you found any answers yet?
Would be great to get some help on this!

111. Graham

Hi guys

Like many here im strug­gling with Sonic Stage. I have downloaded the most recent version but i would really like to know if there is another player or software that can be used instead. I find sonic stage awkward to use and its very slow. It also has the same annoy­ing thing that connect had, namely when you trans­fer a playl­ist each individual track is listed on the player and not as a complete playl­ist. I know u can go in and alter the name of the album etc but its very fiddly and time consum­ing. I ve tried mp3fm which was recom­men­ded by another post but it doesnt work. Im looking for soemth­ing which is about as easy, straight­for­ward and time efficient as I tunes. Let me know ur thoughts.


112. Olly

@Graham — You could try — it’s a plugin for Winamp.

There’s that echo again…

113. damo

how long does it take to download sonicstage.i have tried a few times and failed

114. Olly

It always used to take ages. Sony’s servers seem to be incred­ibly slow.

115. Cath

I have just spent 2 days uninstalling and reinstalling software — both sonic stage and connect (didn’t realise it was suppor­ted anymore). Anyway, I have FINALLY managed to put music back onto my connect player. The problem is that for some reason each track has been copied between 2 and 10 times — I started to manually delete but working through thousands of songs is going to take weeks to do. Any quick remedy for this problem? They are also now stored in duplic­ate in ‘my music’ on my pc so it’s not a matter of just start­ing over. Thanks in advance for any info.

116. Jon

I’m not having too many problems with the new sonic­stage cp, unlike every­one else. my only problem (which is quite big) is that i cant trans­fer music to my nw-a3000. it’s been working fine for about a year but it’s decided to go weird on me. i plug it in and can access all the data on it via my computer but both sonic­stage and mp3 file manager cannot recog­nize it. i think i may have to re-initialise the disk, but here’s my problem, i dont have all my songs backed up. can i copy my omgau­dio folder from the player onto my computer, re-initialise then copy back to the mp3??
(sorry for the essay :-) )

117. sano

hi i’d like to know if there’s a way to trans­fer music from my mac to my nwA3000… ? without installing windows or such thing ;)

118. IAN

Have opened Sonicstage CP v4.3 today and cannot play any of my downloaded tracks (all purchased from connect — the message “Cannot play this track because it’s licens­ing inform­a­tion cannot be retrieved — For more inform­a­tion contact the source from which you received this track” appears with the numbers 00002460 – 2100 in the window pane bar and 000084e0 follow­ing the message.

Did a restore yester­day but when sonic­stage loaded it went through the various messages identi­fy­ing that a restore had completed and all seemed okay.

Any ideas?

119. IAN

Re 118 — didn’t read the earlier posts that explained what had happened. Luckily for me those nice people at Sony recred­ited my account and allowed me to download all my lost tracks for free. Never expec­ted that!

120. John

Hi, can anyone help with a Sony/Sonic problem? I’m think­ing of getting out of ATRAC, and giving in to the iPod phenomenon… I think the only way through is to convert ATRAC to WMA, and then let iTunes do the conver­sion from WMA to AAC. But before that, I have to get my music from my NW-HD1 back onto my PC… I’ve never been one for music-on-the-PC so I must have cleared the Sonic Stage library some time ago — there’s nothing in it now, anyway. And now it tells me that I can’t retrans­fer the music back to Sonic Stage!! Is there some way around this?? (This is all music I have conver­ted from my CDs.) Thanks…

121. Sam

Similar to John’s problem, i have been given a new iPod as a present and its much newer, shinyer and spacious (in GB terms) so i need to trans­fer my music library from ATRAC into WMA or a format iTunes will recog­nise– How do i do this with the connect player? I tried to use the sonic stage thing but it didnt recog­nise my NW A1000 and wouldnt ‘connect’ (excuse the pun) so i sacked it off and deleted it. Any help on convert­ing the files would be great. Thanks

122. Olly

The only way I’ve found to do that is to burn it to audio CD, then rip that back into iTunes (prefer­ably in MP3 or AAC format, so you can use them anywhere).

123. Tom

lol just buy an ipod…sony sucks

124. Olly

I did ;)

125. Alan Hill

Hi Olly,
Have scanned back through nearly 18 months worth of stuff here and I’m really impressed by your patience and interest in helping with all these frustrat­ing problems. I managed to get about 8 albums into my daughter’s NW-A1000 before Connect Player fell over. Gave up before tearing out all my hair about a year ago but have a few days on my hands so thought I’d try the later version or shift to Sonic Stage. I am strug­gling to go forward or back. When trying to remove the old CP install­a­tion I cannot remove the OpenMG Secure Module. When I use Add/Remove programs, it fires up the Installshield utility which chugs for a few seconds but closes without changing anything. When I try installing from the bundled disc I get an error message while it is config­ur­ing the OpenMG Secure module: “Error 1317 An error occured while attempt­ing to create the direct­ory C:\Program files\Installshield Installation Information\ {F5E4C38C-73BC-4D44-8BFC-969C2B4DABCA}”. Retry does nothing, Cancel just gets me stuck in loop until reboot or break out with task manager.
The Sony scenario suggests that I need to have a working Connect Player before I can migrate to SonicStage, but can I abandon the remain­ing scraps of CP and somehow download & re-start with SS? Alternatively, is there a defin­it­ive instruc­tion list somewhere for remov­ing all traces of Open MG so that I could start again. I would be fairly nervous editting the registry.
Many thanks again.

126. Olly


If you’re happy to wipe the player and you still have copies of all the albums, the way forward is to remove all traces of Connect Player from your system and then install the latest Sonicstage.

Another altern­at­ive is to install Winamp and give the ml_sony plugin a try. Again, you’ll probably have to wipe the player.

I’ve never run into the uninstall problem you’re exper­i­en­cing (and I’m not likely to either — my Sony player died quite some time ago), but it might be worth asking on the ATRACLife forums?

127. Alan Hill

Thanks for the reply Olly,
Do you have a list of where to find all the bits of the Connect Player?
Do you know whether Sonicstage uses the same OpenMG system because I suspect if I can’t clean it all out I will fall into the same trap?
We have all the albums that were copied to the Sony player but how/when would the player be wiped? On one of the many sites viewed yester­day, used by suffer­ing Sony users, I think I read that the player needed to be wiped before the migra­tion?
Many thanks again and have fun with the mountain biking. I used to do a bit but I seem to be getting old and creaky far quicker than I would like.

128. Kayla

this thing sucks :( ok so i have had my player thing for a while and it worked on my other computer. but when i go to install sonic­stage on this computer it goes fine until i have to restart it. my computer restarts and then i go to open the program and it says i have to restart it first.. but i already did. and it was infact fully off at one point. i have even tried totally shutting down and turning it back on.. but still says i need to restart… any knowledge as to why this happens??????

129. susan

SonicStage is no longer working for me ever since I bought a new computer with Vista. It is very frustrat­ing not being able to put new music onto my mp3 player. Any ideas what I can do?

130. Lidia

I have recently changed computers, but have lost the CD to install Connect player with. Is there any inter­net download for it so that I can carry on updat­ing my mp3 player?

131. Olly

@Lidia — Sony no longer support the Connect player. You’ll need to grab the latest version of SonicStage and use that instead:

132. Ian Astley

Why did I not look into this before I bought it?! Oh god I am dread­ing trying to get all my music on it!

133. Cam

I have a Dell running Vista. I have installed Sonic Stage 4.3 but whilst it runs and has some of my newer music on it, it wont recog­nise my NW-A1000. So i am unable to add any moe music to my walkman. I have happilly used NW-A1000 for 2 years without a problem. I did a full uninstall of sonic stage and then reinstalled from a download fron Sony, but still it won’t recog­nise the NWA1000. Can anyone help?

134. Olly

@Ian Astley — I looked into it and still bought one, damn fool ;-)

@Cam — Sorry, I’m not sure what might be causing your problems. I know the NW-A1000 works on a Dell running Vista because my house­mate has one. There’s two things you could try: 1) Make sure your drivers are all up-to-date and 2) try asking on the ATRACLife forums.

135. Cam

Olly many thanks. The NW-A1000 previ­ously worked on my Dell but the hard drive faile and had to be replaced and since the re-installation of sonic­stage it don’t work. Will try the ATRACLife forum

136. Kuro Yoma

I have a NW-E005F Sony MP3 player. I have been getting this error 000066d7. This error code appears in the title bar (00001eea-2060). I tried a few things and learned alot. Still not sure what the initial problem was but my only beef with this mp3 player was Sonic Stage. With a winamp plug in(the best player ever) i can honestly say that this little mp3 player works with all my needs.

137. kiky

hi every one if can help me becuse my mp3 NW-A1000 CONNECT Player software dosent open in window vista what shud i do

138. Jane de Lartigue

I have an NW-A1200. I used to have a PC with connect player on it with all my songs backed up. I bought a mac laptop and have a virtual PC on it and now I want to put my library from my MP3 player back on it. I have tried download­ing connect player from the CD but it won’t open at all. So I downloaded the latest version of sonic stage but I cannot sync with my player without wiping off all the songs. Is there any way I can get around this?

139. Mariam

Hey. I have a sony NW-1200 and it is giving me system error 032. Could anyone please help? The screen just says “connect­ing” and i can’t access any of my music. My computer is not recog­niz­ing the device anymore either.

140. Olly

Mariam — There’s a reset button recessed into the bottom of the Walkman. Otherwise, i’m not sure what to suggest apart from sending it back to Sony for repairs?

Jane — VirtualPC / VMWare / whatever needs USB to be enabled. Do other USB devices (mice, memory sticks, print­ers) work? I think there were a few tools float­ing around to extract the music from the Walkman. Google is probably more help that I am.

141. James

Can anyone help? I have been using sonic stage 4.3 for a while without problems. Suddenly, for no appar­ent reason, when I try to play any music in ATRAC format that I downloaded from the old Connect music store, I get an error message ‘Cannot play this track because its licens­ing inform­a­tion cannot be retrieved’. This involves several hundred £££ worth of music and is deeply annoying.

142. Olly

@James — here lies the problem with DRM.

I seem to remem­ber Sony were going to close the Connect music store. I don’t know if that’ll have had an effect on your downloaded music. I guess you’ll need to contact Sony to find out.

143. Fistofheaven

Well i had to trans­fer my harddrive to a portable because my laptop crashed but when i try to put the music that was on my sonic­stage to the sonic­stage on my desktop when i finally got it on there i hit play and i get a error messaGE ( cANNOT PLAY THIS TRACK BECAUSE ITS LICENSING INFORMATION CANNOT BE RETRIEVED. FOR MORE INFORMATION, CONTACT THE SOURCE FROM WHICH YOU RECEIVED THIS TRACK (OOOO84E0)) HOW CAN I GET MY MUSIC BACK I EVEN TRIED TRANSFERING THE SONICSTAGE FOLDER FROM MY EXTERNAL TO MY DESKTOP BUT THEY SHOW UP ON THE SONICSTAGE BUT DOES NOT PLAY .. ANYONE KNOW WHAT I CAN DO TO MAKE IT WORK

144. marie

Please some one could send me in zip the content of his her..nw-a1000 ? i formatte or iniciali­atign hard disk and my folders includ­ing omgau­dio was deleted and i can use please please.

145. tania

i have a problem with my mp3 sony NW-e407 and every time i want to upload music with the sonic­stage this error appears from nothing:

(00001eea — 2060)

i dont know what does it mean but i cant upload the music! please i need a solution to this problem.

146. ani

HELP PLEASE :( my poor mum needs her mp3 player to listen to calming music. i’ve had the NW-A1000 series for ages, but now I can’t find the CD-ROM (ugghhh have SONY ever heard of plug n play????)

I also use a mac. Can anyone give me advice on this? Would appre­ci­ate it so much, m getting fed up with SONY!!!!!!! Thanks.